Lost your storage unit lock key? Discover the correct steps, understand why DIY lock removal can be problematic, and learn how to regain access securely.
HOLD offers free 24 hour access with a PIN on request, but supervised lock work is arranged during staffed hours for safety.
Key takeaways
- Contact your storage company before you do anything
- Do not cut the lock without prior approval
- Bring photo ID and your rental agreement to provide proof
- Storage staff remove locks safely and fit a new lock
- Ask about any small fee or extra costs before you travel
- Keep a spare key to avoid losing access again
Lost your key? Here's what to do first
Phone the facility, confirm your details and booking, and ask for the correct procedures. Most facilities will schedule lock removal once you have shown ID so you can access the unit safely.
This keeps security intact, avoids misunderstandings, and prevents damage caused by guesswork. If you need to reach the unit quickly for urgent reasons, explain that when you call.
Your storage company will note the locking mechanism on your door, check whether you brought your own lock or used one supplied on move in, and confirm who is authorised. You may be asked to attend in person so storage staff can supervise the process and replace the old lock with a new lock on the spot.
Remember, only the account holder or an authorised person can approve lock removal after they provide proof with photo ID.
Why DIY cutting is a bad idea
Cutting a lock at a storage unit seems simple, but it creates unwanted consequences and unnecessary complications. Here is why taking matters into your own hands is not worth the trouble:
- Many storage facilities have strict policies against unauthorised lock removal.
- Using bolt cutters or an angle grinder near a unit door risks causing damage.
- You could breach your rental agreement and attract attention from security.
- Unauthorised access can lead to extra costs and a facilities charge for repairs.
- The locking mechanism and door hardware can be difficult to replace correctly.
If your account is overdue or the unit has an overlock, access and lock work may pause until the balance is cleared. Sorting the account first avoids delays and helps the team open the unit safely.
Check out the SSA's Customer Advice on Self Storage for more insight.
How lock removal works with a storage provider
Once you provide proof of identity, the storage team follows proper procedures to remove locks and keep your belongings secure. A member of staff will isolate the area, open the unit safely, and fit a replacement.
They record the changeover so there is a clear chain of custody. If needed, a professional locksmith can attend and use the proper tools to lock safely and protect the door and hardware.
How staff remove locks safely by type
- Disc locks. Often hardened steel. Staff isolate the work area and use controlled methods so the unit door and hasp are protected.
- Cylinder locks. Typically drilled by a professional locksmith under supervision rather than cut.
- Standard padlocks. Some are easily cut, but cutting near a door without control can still cause damage.
Regardless of the lock configuration on your door, the storage provider will safely remove the locks, quickly open the unit, and install a replacement that matches site policy.
Read our article on the best padlocks for storage units, or explore our own high-quality locks at our online Box Shop.
Tools you see online vs approved methods
Searching for this topic online yields numerous videos, most of which offer guidance on cutting locks with bolt cutters or an angle grinder. Some clips claim standard padlocks are easily cut, while disc locks take longer because they are hardened steel.
Remember, these demonstrations are unsafe unless you're trained, and they go against site policy. Treat them as context, not instructions, and do not bring tools to the facility.
What Reddit users say in popular threads
Common themes include using power tools, calling a professional locksmith, or asking the facility to do it. Several comments from people who say they work in storage note that disc locks resist bolt cutters and are usually cut with a grinder under supervision.
That matches our safety-led approach. Book supervised removal instead of trying to cut the lock off my storage unit yourself.
Costs, timing and what to bring
Ask about fees in advance. Many storage facilities charge a small fee for supervised lock removal and may ask you to buy a replacement on the day. Bring photo ID, your rental agreement, and the unit number.
If you expect to arrive outside office hours, request building access to be enabled on your PIN in advance.
No tools policy on site
For safety and security, customers must not bring tools or attempt unauthorised access. Cutting a lock without permission risks damage caused to the door and may breach your agreement.
Let storage staff handle removal using the right tools and correct procedures so the unit and door are protected.
Prevent losing access next time
Keep a spare key off site with someone you trust. If you prefer combinations, store the key code in a password manager. Avoid putting all keys on one ring. If locks or doors feel sticky, report lock problems early so the facility can prevent bigger issues. This protects your storage and helps you avoid issues at the gate.
Security hygiene and aftercare
Do not post photos of keys or storage locks online. Label a spare key without the facility name. After a changeover, test the new lock at the door twice, collect all key copies, update authorised contacts, and confirm you can open and close the unit safely before you leave.
HOLD Self Storage has you covered
Need business storage, personal, or anything in between? HOLD Self Storage is here to help. With a friendly team, free 24/7 access, advanced security measures, and climate-secure storage units, our Kings Cross facility has everything you need to keep your belongings safe and sound.
Contact us today for a free quote or to learn more about our self storage service!
Frequently Asked Questions
How to cut a lock off storage without breaking rules
Do not. Ask the facility for prior approval and a supervised appointment. Staff will remove locks safely and fit a replacement.
Can I cut my own lock
No. Lock without permission is unauthorised lock removal and risks trouble and extra costs.
What tools are used to cut the lock?
Staff or a professional locksmith may use proper tools such as an angle grinder or drilling kit for cylinder locks, following proper procedures to protect the door.
Are disc locks better than standard padlocks?
Disc locks use hardened steel bodies that resist casual attacks more than many standard padlocks. The correct choice depends on your door and hasp.
What if I lost my key and need the unit quickly?
Call the site, provide proof, and request professional help so the storage team can prioritise access.
Will facilities charge me?
Most facilities charge a small fee for supervised removal and a replacement lock. Confirm before you travel.
What security measures does HOLD have for storage units?
HOLD has advanced security measures that protect for our customers' business assets. These include:
- 24-hour CCTV
- Burglar alarms
- Regular checks
- Personal pin codes
- Individually alarmed units
- Fire detection systems
These features not only provide peace of mind, but also protect your business assets from potential threats.
Do I need my own padlock for a HOLD storage unit?
Yes, you will need to provide your own padlock to secure your storage unit at HOLD Self Storage. We recommend using a high-quality padlock to ensure the security of your belongings. These are available in our online shop.
