Question 1

How do I book storage at HOLD Kings Cross?

Accepted Answer

Booking is easy. Simply visit our website to get a quote, and you can book your unit in just a few clicks.

Question 2

Are there any concessions or discounts at HOLD?

Accepted Answer

Yes we offer introductory self storage offers for new customers.

50% off for the first 8 weeks and a price match guarantee. Please get in touch or get an online quote for free to see what offers are available.

Question 3

What happens if I don't keep up with payments for my HOLD storage unit?

Accepted Answer

If you cannot be contacted and fail to pay for your storage unit, we may be compelled to sell or dispose of the items inside. Any valuable items may be sold to recover lost revenue resulting from the unpaid bill.

Question 4

What are HOLD's opening hours?

Accepted Answer

Monday to Friday: 08:30 - 18:30.
Saturday: 09:30 - 18:30
Sunday: 10:00 - 16:00

We also have the option for 24 hour storage access for existing customers.

Question 5

Do I need my own padlock?

Accepted Answer

Yes, you will need to provide your own padlock to secure your storage unit at HOLD Self Storage. We recommend using a high-quality padlock to ensure the security of your belongings. These are available in our online shop.

Question 6

What items cannot be stored in my unit at HOLD?

Accepted Answer

Some flammable items are prohibited; refer to our Store Protect Addendum for details. Perishable items are not allowed. Illegal goods are prohibited, in line with UK laws.

Question 7

What security measures does HOLD have for storage units?

Accepted Answer

HOLD has advanced security measures that protect for our customers' business assets. These include:

24-hour CCTV
Burglar alarms
Regular checks
Personal pin codes
Individually alarmed units
Fire detection systems

These features not only provide peace of mind, but also protect your business assets from potential threats.

Question 8

Does HOLD offer climate-controlled units?

Accepted Answer

While we don't technically provide climate-control, our facility is fully climate-secure. This means our storage units are prefect for document, stock, and valuables preservation. Our units maintain optimal temperature and humidity levels to protect sensitive items from damage due to environmental conditions.

Question 9

Do I have to pay business rates on storage?

Accepted Answer

If you rent one of our business storage units, you don’t have to cover the business rates on that space. Instead, HOLD will handle these payments.

Question 10

Can I run a business from a self storage unit?

Accepted Answer

This depends on the facility. At HOLD, you can a run a business from one of our self storage units— using it to store stock, tools, pack orders, and manage operations. However, you can't use it as a registered business address.

Question 11

When can I access my HOLD storage unit?

Accepted Answer

All HOLD's storage units are accessible 24/7. However, to use the 24-hour access, you must first contact reception during office hours to have your PIN enabled for out-of-hours entry.

Frequently Asked Questions

Categories

Have a question? We have the answer

Categories

Top Questions

Frequently Asked Questions

Categories

Have a question? We have the answer

Categories

Top Questions