At HOLD Self Storage in London, the process is clear. Staff accept deliveries at reception, keep each package in a safe place, and you collect your items and move them into your own storage unit. The team does not enter customer storage units, which keeps access and security simple and transparent.
Key takeaways
Most storage facilities accept deliveries at reception, not directly into units
At HOLD, staff accept parcels, you collect and load your unit
This suits business, student and personal storage needs needing flexible extra space
Always confirm delivery rules, costs, limits and security before sending parcels
Use strong boxes, clear labels and smart packing for easier storage access
Get a price match for secure, affordable self-storage in London with free 24-hour access and 50% off.
How delivery to a storage facility works
Most customers use a storage facility as a delivery address in three simple steps:
Deliveries sent to reception
You book a courier or delivery service to your chosen site.
The reception team sign for your parcels and store them in a secure holding area.
You collect when it suits you
You’re notified once your items arrive.
You visit reception, collect your delivery, and use trolleys and lifts to move everything to your unit.
Store and organise in your own space
You place items in your storage unit and organise them how you like.
Everything stays safely stored until you need it again.
This way, deliveries and collections are handled at the front desk, while storage and organisation stay under your control inside your unit.
It works well for people who want:
Secure, professional storage facilities
Clear, simple security measures
A straightforward process (not a complex home-collection service)
For HOLD, this is a hassle-free, convenient way to give customers extra space, without turning into a moving company.
Comparing delivery addresses
Key aspect | Home delivery | Workplace delivery | Storage unit as delivery address |
|---|---|---|---|
Someone available to sign | Hit and miss if you’re out | Depends on office policy and hours | Reception team can sign during staffed hours |
Missed deliveries | Common if nobody is home | Varies by workplace (some accept, some don’t) | Less likely, parcels accepted and held at reception |
Space for bulky items | Can clutter hallways and rooms | Often limited, may not suit personal items | Extra space in your unit for boxes, stock and larger items |
Access hours | When the courier arrives | Office hours | Access during opening hours, with extended or 24-hour access at some sites |
Security & privacy | Risk of parcels left outside or with neighbours | Visible to colleagues or customers | Stored out of sight in a secure building and locked unit |
Storage duration | Short term, usually kept in living spaces | Short term, usually kept at desks or storerooms | Flexible, stays in your unit until you need it |
Best for | Small, occasional parcels | Work-related deliveries (if allowed) | Bulky orders, stock, project kit and frequent deliveries |
What HOLD Self Storage does (and does not do)
HOLD is a modern self storage provider with secure storage in London that work for both personal and business storage.
What HOLD does:
Accept deliveries at reception from a wide range of approved delivery services
Store parcels, boxes, furniture, and other belongings in a safe area until you collect
Provide trolleys, lifts and loading bays so you can transport and store items in your unit
An optional mailbox rental service for business or personal use
What HOLD does not do:
Enter your unit or decide how you pack, stack. or store boxes
Run a full home collection and delivery service for your stuff
Hide extra fees, minimum charges or complicated rules around delivery
In simple terms, HOLD offers modern self-storage and can accept deliveries. You stay in charge of professional packing, how many boxes you bring, how many items you store, and how much space you rent.
Who this suits: business, students, and everyday life
Different customers come to self storage units for different reasons, but many find the reception delivery setup ideal.
Business storage and commercial storage
If you run a small business, using HOLD as a delivery address can be an affordable solution. Couriers can dispatch items like stock, documents, marketing materials and equipment directly to reception while you are out meeting clients.
You can then collect items in your own time, move them to your storage spaces, and store them in a way that fits your business requirements. You avoid the high storage cost of a warehouse, keep cost under control and gain more space for day-to-day work.
Student storage and personal items
Student storage is perfect if you are between terms or moving between flats. You might only have a few items and a couple of boxes, but you still want secure storage and clear security. Friends, family or online shops can send a delivery to reception, and you collect your items when you are ready.
It is also useful if you are storing personal items such as clothes, sports kit, furniture or other belongings while you travel or study.
Everyday extra space
Lots of people simply want more space at home. A small unit at a storage facility lets you store seasonal stuff, spare furniture, boxes of documents and other packing so your living area stays clear.
You choose how much space to rent, from a compact locker to a larger unit that can hold whole flats of furniture.
Questions to ask any storage facility about deliveries
To keep things scannable, here's a quick checklist you can use with any storage facilities you are considering.
Service and process
Do you clearly accept deliveries at reception? From which couriers?
Do staff ever go into units, or is access for customers only?
How are parcels logged, stored and matched to my unit?
What security measures do you use around reception and units?
Cost and terms
Is there any extra fee for handling deliveries, on top of storage rent?
How much space can I realistically use in my unit?
What happens if I need a bigger (or smaller) unit later?
Are trolleys, loading bays and similar extras free or chargeable?
Practical details
How many boxes or items can I have delivered at once without extra fees?
How long will you hold parcels at reception before I move them to my unit?
Can you recommend boxes and packing materials that suit what I’m storing?
These quick checks make it easier to compare providers fairly and spot the places that offer clear, reliable service rather than vague promises.
Packing, boxes and getting ready for storage
Good packing makes everything easier when your stuff arrives. Before your first delivery, try to group similar things together and pack them in the same boxes. Think about how many boxes you’ll need, which sizes are easiest to lift, and which fragile items need a bit of extra padding.
At HOLD's online box shop, you can get sell boxes, tape and bubble wrap on site. We also sell these items on site so you can top up if you turn up with more than you expected.
If you’re not sure how much space you need, just ask the team. They can talk you through unit sizes, how people usually pack, and help you choose a space that fits.
Check out our article on how to maximise your storage unit space.
HOLD: secure, flexible storage in London
At HOLD, you get modern indoor storage in London with 24-hour access, plus guidance shaped by our ongoing storage research into how people really use their space. Our facilities offer clean, well-lit units with covered loading bays, lifts and trolleys to keep every visit quick and simple.
Whether you’re storing home contents, business stock or project kit, we’ll help you choose the right size and terms with clear, transparent pricing.
